BUILDING PRODUCTS AND SERVICES THAT TRULY WORK FOR PEOPLE

Helping you move from insight to impact

I help your team navigate complexity, guiding you through every stage of a change initiative to create exceptional and impactful solutions. Let’s make the way things work better.  

LET'S DISCUSS YOUR PROJECT NEEDS
JenniFer Krul, White Blazer, Reviewing Designs

Discovery

Are you tired of guessing what your customers or clients really want or need?

My discovery research services provide the clarity you need to move forward proactively and with confidence. I'll help you uncover and understand core problems and opportunities, giving you insights and evidence required to create a vision that truly resonates with people.

Reduce churn and create more impactful products and services by focusing on what matters most. 

    • Discovery workshops

    • Interviews, observations, surveys

    • Competitive or industry research

    • Network mapping, experience mapping

    • Persona development

    • Heuristic evaluations, content audits

    • Literature reviews

    • Data analytics review

people collaborating at a white board

Design

Not sure where to start with designing something great? Creating great experiences requires more than just a good idea—it takes a good design process.

I work with your team to guide ideation and design, providing the structure and expertise you need to build momentum and drive results. From ideation workshops to testable prototypes, I can help you transform uncertainty into clarity and direction.

Gain a trusted partner to help reduce risk, clarify your vision, and prepare for successful implementation.  

    • Workshop planning and facilitation

    • Co-design workshops

    • Engaging and aligning people

    • Concept diagrams

    • Storyboards

    • Wireframes and mockups

    • Prototypes

    • User feedback collection, usability testing

A group of four diverse young adults having a meeting around a wooden table in a bright office space, with a woman in glasses speaking and smiling, laptops and papers on the table.

Implementation

Have a great idea for change but not sure how to make the change happen?

You’re not alone. Many change initiatives stall or fail not because the idea is bad, but because the implementation process is complex.

By applying proven strategies from change leadership, human-centered design, and implementation science, I help teams overcome implementation challenges.

Ensure your ideas move beyond good intentions to create meaningful impact.

    • Workshop planning and facilitation

    • Vision and strategy planning

    • Engaging and aligning people

    • Training and capacity building

    • Milestone planning and roadmapping

    • Communication planning

    • Program management

    • Measuring outcome and impact

A woman with blonde hair and glasses speaking or explaining, wearing a denim jacket and white top, indoors near a window.

Capacity Building

What if your team had the tools to solve problems creatively and lead change with confidence?

I design and deliver engaging workshops and tailored learning programs that give students and teams practical skills they can apply right away. From sparking new ideas to building resiliency, I help teams design and implement exceptional products, services, and processes.

Equip your team to think more creatively, lead and embrace change, and build resilience for the future.

    • Workshops and training sessions

    • 1:1 coaching and mentorship

    • Fractional or short-term leadership